Thursday, July 23, 2015

Internet Iceberg

Sorry I've been MIA, blogosphere! The boyfriend has been having a ridiculous amount of trouble getting Internet set up at his (brand) new apartment, which is where I spend the vast majority of my free time (watching him play video games). Allow me to explain and go on a mini rant about the wonders of Capitalism.

When we (I mean he, but we're practically one person) first started the process we thought it was going to be easy. We call AT&T and they come and install the U-verse and BAM Internet. Unfortunately, there was much more hidden below the surface and getting Internet became more like the sinking of the Titanic.

First, we had to reschedule the initial installation appointment due to the fact that we didn't know what the new apartment number was yet. Okay, so we called and rescheduled for after the 4th of July Weekend. They no-showed. I was at the apartment hanging out so I would be there during the install. Boyfriend was so nervous about it that he skipped a two-hour class to be there, but no one came. We called and they said the appointment had gotten cancelled due to a "facility error." Meanwhile, people are moving into the apartments around us and getting their Internet installed.

This exact thing happened two more times. At this point, we're ready to go somewhere else. We started looking at a local company that charges half for the same amount of high-speed Internet, and were thrilled! After talking to the landlady, however, we discovered (and here's where Capitalism comes in) that we had no choice but to use AT&T. Apparently, the complex made a deal with AT&T and allowed them to be the only people to wire the place, effectively taking away our rights as consumers. It'd be fine if they included it in the rent, but they don't. We have to go separately and call AT&T and work everything out with them. (This is why Communism sucks guys. Being told what to buy SUCKS.)

Finally the landlady's office gave us a more local AT&T representative we could call. At first, he was unhelpful. Then he finally offered a discount for all of the trouble and somehow pushed the right button to get the Internet installed (it came a couple days ago and I could've kissed those technicians). So now we have Internet! However, the promised discount was not added to Boyfriend's account AND they charged a $100 installation fee that he said would be waved.

I guess it's back to the drawing board with AT&T. Have you ever been told what to buy?

As always, thanks for reading!